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2023 Trends to Watch: Contact Centers

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"2023 Trends to Watch: Contact Centers"

4 Key Trends For Contact Centers

Omdia reveals four key trends affecting contact centers in 2023: declining agent populations, cloud licenses surpassing on-prem installations, voice joining the digital revolution, and AI enabling personalization and automation at scale. 

Take a deep dive into key trends with in-depth research data, analysis and analyst recommendations to drive business decisions.

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